Frequently Asked Questions

Browse our catalogue, add the items you'd like to your cart, then proceed to checkout. You'll be asked to sign in or create an account, choose a delivery address, and complete payment. Once your order is confirmed, you'll receive an email with the order details.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and cash on delivery within select areas. All online payments are processed through a PCI-compliant gateway.

You can modify or cancel your order while it is still in the "Processing" stage. Once the order has been packed for dispatch, changes are no longer possible. Contact our support team as soon as possible if you need to make a change.

Yes, EastWood digital gift cards are available in a range of denominations. They are delivered to the recipient by email and can be redeemed online at checkout.

We currently deliver across all seven Emirates of the UAE. You can confirm coverage for your specific address at checkout.

Standard delivery in Dubai is typically same day or next day. Other Emirates are delivered within 1–2 business days. Express delivery options are available at checkout where eligible.

Yes — orders above AED 300 qualify for free standard delivery. Below that, a flat delivery charge is shown at checkout before you confirm.

After dispatch you'll receive a tracking link by email and SMS. You can also see live status from your account under "My Orders".

Stock status is shown directly on each product page. If an item is unavailable you can opt in for a back-in-stock notification.

Every product we sell is sourced directly from authorised distributors and producers. We guarantee 100% authenticity on every bottle.

Yes — get in touch with our customer support team and we'll do our best to source it for you, subject to availability and licensing.

Absolutely. All purchases require age and ID verification at delivery. We strictly comply with all UAE alcohol regulations.

Unopened products in their original packaging can be returned within 7 days of delivery. Due to local regulations, opened or partially consumed bottles cannot be returned.

Please refuse the delivery or contact us within 24 hours with photos of the damage. We'll arrange a replacement or full refund at no extra cost.

Once the return is received and inspected, refunds are issued to your original payment method within 5–7 business days.

Yes — contact support within the 7-day return window and we'll arrange an exchange where the requested item is in stock.

Yes, an account is required so we can verify your age, manage your delivery details, and keep a record of your orders for re-ordering and support.

Members enjoy early access to limited releases, members-only pricing, faster checkout, saved addresses, and points on every purchase.

Click "Forgot password?" on the login page and we'll email you a one-time code to verify your identity and set a new password.

Sign in and go to "My Account". From there you can update your profile, addresses, payment methods, and notification preferences.

You must be 21 years or older to buy from EastWood. We verify ID at the point of delivery — please have a valid Emirates ID or passport ready.

Yes. We are committed to promoting responsible consumption and partner with local organisations that support awareness and prevention programs.

Our drivers are trained to refuse delivery to anyone who appears intoxicated, underage, or unable to provide valid ID. You can also contact us in advance to request a delivery be cancelled.

You can reach us 24x7 via the contact details listed at the bottom of this page, or use the live chat on our website during business hours.

Yes — we run regular virtual and in-person tasting events. Subscribe to our newsletter or check the Events page for upcoming dates.

Of course — our team is happy to help. You can also use our Style Recommendations tool to discover spirits that match your taste profile.